Workflow where clients review and approve time entries before billing, providing transparency and reducing invoice disputes. Common in government contracting and regulated industries requiring client sign-off on billable hours.
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Client timesheet approval requires clients to review and approve hours before invoicing, ensuring alignment and preventing billing surprises.
Client slow to review, delays invoicing. Solution: Auto-approve after 5 days, escalation process.
Client questions every entry. Solution: Detailed descriptions, educate on value, set expectations.
Client refuses to approve legitimate hours. Solution: Reference contract, escalate to management, clear change order process.
Once approved, client has agreed to pay. Documentation crucial for disputes.
Changes require new approval or explanation. Audit trail essential.
Define in contract what happens if client doesn't approve. Typical: Auto-approve after X days.