Overview
Async work time tracking supports asynchronous workflows where team members operate on different schedules and time zones, focusing on outcomes and deliverables rather than synchronized hours or real-time availability.
Core Principles
Flexibility Over Synchronization
- No expectation of instant responses
- Work during personal peak hours
- Accommodate different time zones
- Family and life flexibility
- Measure deliverables, not hours
- Focus on impact and quality
- Trust-based accountability
- Results-oriented management
Documentation First
- Written over verbal communication
- Decisions recorded in tools
- Context always available
- Searchable knowledge base
Tracking Approaches
Project-Based Tracking
- Time logged to deliverables
- Milestones vs hours
- Completion percentage
- Quality metrics
Task Completion Tracking
- Finished items count
- Story points completed
- Features shipped
- Tickets resolved
Flexible Hour Logging
- Self-reported summaries
- Weekly totals
- Project allocation
- Honor system
Outcome Tracking
- OKRs (Objectives & Key Results)
- Sprint goals achieved
- Customer impact
- Business value delivered
Async-Friendly Time Trackers
- Toggl Track (flexible, summary-based)
- Harvest (project-focused)
- Timely (memory AI, retrospective)
- Clockify (honor system friendly)
Essential Features
- Offline mode with sync
- Bulk entry/editing
- Flexible categorization
- Summary reporting
- No real-time requirements
- Mobile apps
Integration Needs
- Async communication tools (Twist, Slack)
- Project management (Asana, Notion)
- Documentation (Confluence, GitBook)
- Calendar (scheduling overlaps)
Communication Patterns
Status Updates
- Daily/weekly async standups
- Written in shared doc/tool
- No meeting required
- Consumed on own schedule
Time Reporting
- Weekly summaries
- Project-based breakdowns
- Narrative context
- Self-service dashboards
Questions & Blockers
- Posted in shared channels
- Responses within SLA (e.g., 24h)
- No expectation of immediate answer
- Document resolution
Best Practices
Set Clear Expectations
- Response time SLAs
- Core overlap hours (if any)
- Availability communication
- Deadline clarity
Transparency
- Public calendars
- Work hours posted
- Status indicators
- Progress visibility
Trust & Autonomy
- Assume good intentions
- Focus on outcomes
- Flexible schedules
- No micromanagement
Documentation
- Decision logs
- Meeting notes (if meetings occur)
- Process documentation
- Onboarding materials
Challenges & Solutions
Time Zone Coordination
- Challenge: No overlap hours
- Solution: Async handoffs, detailed documentation
- Tools: World time buddy, overlap finder
Accountability Concerns
- Challenge: How to ensure work is done?
- Solution: Focus on output, regular check-ins, transparent progress
- Metric: Deliverables completed, not hours logged
Collaboration Needs
- Challenge: Real-time collaboration occasionally needed
- Solution: Schedule in advance, rotate times fairly, record sessions
- Balance: 80% async, 20% sync
Isolation
- Challenge: Team cohesion
- Solution: Virtual water cooler, regular team bonding, clear values
Hybrid Async Models
Core Hours
- 2-4 hour daily overlap
- Meetings scheduled then
- Rest of day flexible
- Example: 1-3pm ET overlap
Anchor Days
- One day/week synchronous
- Team meetings, collaboration
- Rest of week async
- Example: Tuesdays all online
Follow the Sun
- Work hands off across zones
- 24-hour development cycles
- Clear handoff documentation
- Progress when you wake up
Async Time Tracking Metrics
Delivery Metrics
- Features shipped per sprint
- Customer stories completed
- Bugs resolved
- Quality scores
Collaboration Quality
- Documentation completeness
- Handoff smoothness
- Blocker resolution time
- Knowledge sharing
Individual Contribution
- Commits/contributions
- Reviews completed
- Decisions participated in
- Value delivered
NOT Typically Tracked
- Exact hours per day
- Online/offline status
- Response times (within SLA)
- Activity monitoring
Company Examples
Fully Async
- GitLab (100% async)
- Basecamp (default async)
- Zapier (async-first)
- Doist (creators of Todoist/Twist)
Async Practices
- No real-time chat expectations
- Deep work protected
- Written communication default
- Meeting minimalism
When Async Doesn't Work
True Emergencies
- Production outages
- Security incidents
- Critical deadlines
- Customer escalations
Creative Brainstorming
- Sometimes sync is faster
- Real-time ideation
- Whiteboarding sessions
- Can be scheduled async too
Sensitive Conversations
- Performance issues
- Conflict resolution
- Major decisions
- Personal matters
Implementation Guide
Phase 1: Foundation
- Define async principles
- Set response expectations
- Choose tools
- Train team
Phase 2: Transition
- Start with trial period
- One team/project first
- Gather feedback
- Iterate on process
Phase 3: Scale
- Document learnings
- Expand to more teams
- Refine tooling
- Build async culture
Cultural Shifts Required
From:
- Instant responses expected
- Meetings for everything
- Face time = productivity
- Real-time status checks
- Synchronous by default
To:
- Thoughtful async responses
- Documentation first
- Output = productivity
- Self-service dashboards
- Async by default
Success Indicators
- Reduced meeting time
- Increased deep work hours
- Better work-life balance
- Improved documentation
- Higher quality decisions
- Inclusive participation
- Sustainable pace
Resources
- Async Manifesto (async.twist.com)
- GitLab Handbook (async practices)
- "Remote" by Basecamp founders
- Doist blog on async work
Key Takeaway
Async work time tracking prioritizes outcomes and flexibility over rigid hours and real-time oversight, requiring trust, documentation, and a fundamental shift in how we measure productivity.
