Overview
Drag is a collaboration tool built for teams that work primarily inside Gmail. It transforms individual email inboxes into a shared workspace where teams can manage conversations, tasks, and files collaboratively. Named a Momentum Leader by G2, Drag serves 200,000+ users across 50+ countries.
Shared Inbox
- Gmail Shared Inbox: Manage shared conversations across teams from inside Google Workspace, including support, operations, and sales pipelines
- WhatsApp Integration: Manage shared WhatsApp conversations alongside email from a single workspace
- Email Tracking: Know who is viewing, clicking, and replying to emails
- Email Sequences: Send personalized, scheduled sequences of automated follow-up emails
- Email Templates: Quickly select and send pre-built templates instead of writing from scratch
Automation
- Automation Rules: Create custom automation rules tailored to workflows in seconds
- Automatic Responder: Reply to emails automatically to improve response times and set expectations
- Auto-Tagging: Automatically organize and prioritize emails and tasks
- Board-to-Board Automation: Automatically move emails between boards based on triggers
Task Management
- Tasks: Add tasks directly to your inbox for items that are not email-based
- Checklists: Break out actionable items from emails and add them as separate tasks
- Task Notes: Add contextual notes to any task for easy reference
AI Features
- AI Drafts: AI replies drafted and ready for review in your inbox
- AI Tagging: AI-powered sorting to filter noise, prioritize what matters, and automatically organize the inbox
- AI Co-Pilot: Ask AI questions about your boards and get clear, actionable answers
- Sentiment Detection: AI analyzes incoming messages for positivity, urgency, or frustration to help teams prioritize responses
- Compose Assistant (Coming Soon): AI suggests complete draft replies based on context, previous conversations, and brand voice
- Summarize (Coming Soon): AI creates concise summaries of long email threads, highlighting key points and next steps
Security and Compliance
- Google CASA certified
- Does not store user emails
- 99.99% uptime monitored 24/7/365
- Setup in under 5 minutes with no IT team required
Use Cases
- Customer support teams managing shared email inboxes
- Sales teams managing pipelines and follow-ups
- Operations teams coordinating cross-functional communication
- Any team that uses Gmail and needs collaborative email management
Pricing
Free plan available with no credit card required. Paid plans offer additional features and capabilities.
