최고
디렉토리 플랫폼 템플릿

Key performance indicator measuring the percentage of total available time spent on billable or productive work, typically calculated as billable hours divided by total available hours. Utilization rate is a critical profitability metric for professional services firms and agencies.

Using historical time tracking data to forecast resource needs, identify availability, and optimize team allocation. Capacity planning prevents overallocation burnout and underutilization inefficiency by balancing workload across teams.

Core time tracking distinction between work that can be charged to clients (billable) and internal activities (non-billable). Critical for professional services profitability, utilization rates, and accurate client billing.

Key metric for professional services measuring percentage of tracked time that can be billed to clients, with industry benchmarks of 60-80% indicating healthy utilization and profitability.

Live monitoring of employee billable hour percentage against capacity, enabling proactive resource management and identifying underutilization or burnout risks before they impact profitability or wellbeing.