Overview
ServiceTitan is an end-to-end software platform built specifically for residential and commercial service businesses in the trades (HVAC, plumbing, electrical, etc.). It combines CRM, dispatching, time tracking, invoicing, and business intelligence into a unified system designed to help service contractors manage technicians and grow profitability.
Time Tracking Integration
Technician Time Management
- Automatic time capture from job dispatch
- Clock-in/out tied to job arrival/completion
- Drive time tracking between jobs
- Break and lunch tracking
- Overtime monitoring and alerts
- Time approval workflows
Job-Based Time Tracking
- Time automatically associated with customer jobs
- Labor costing by job
- Technician productivity metrics
- Billable vs non-billable time
- Time-and-materials invoicing
- Warranty vs paid work tracking
Dispatching
- Real-time GPS tracking of technicians
- Optimized routing
- Visual dispatch board
- Capacity planning
- Skills-based assignment
Mobile App for Technicians
- Job details and history
- Price book access
- Digital forms and checklists
- Photo capture
- Customer signatures
- Accept payment in field
Customer Management
- Complete service history
- Automated follow-ups
- Online booking
- Membership programs
- Customer portal
Business Intelligence
- Revenue per technician
- Call booking rates
- Average ticket size
- Customer retention
- Technician efficiency
Benefits for Service Businesses
- Increased technician productivity through efficient dispatching
- Higher revenue per technician through better visibility
- Improved customer experience with real-time communication
- Accurate job costing for pricing optimization
- Streamlined billing from time and materials
- Data-driven decision making
Ideal For
HVAC companies, plumbing contractors, electrical contractors, garage door services, appliance repair companies, and other residential and commercial service businesses with field technicians.
