ServiceTitan

Overview

ServiceTitan is an end-to-end software platform built specifically for residential and commercial service businesses in the trades (HVAC, plumbing, electrical, etc.). It combines CRM, dispatching, time tracking, invoicing, and business intelligence into a unified system designed to help service contractors manage technicians and grow profitability.

Time Tracking Integration

Technician Time Management

• Automatic time capture from job dispatch
• Clock-in/out tied to job arrival/completion
• Drive time tracking between jobs
• Break and lunch tracking
• Overtime monitoring and alerts
• Time approval workflows

Job-Based Time Tracking

• Time automatically associated with customer jobs
• Labor costing by job
• Technician productivity metrics
• Billable vs non-billable time
• Time-and-materials invoicing
• Warranty vs paid work tracking

Comprehensive Platform Features

Dispatching

• Real-time GPS tracking of technicians
• Optimized routing
• Visual dispatch board
• Capacity planning
• Skills-based assignment

Mobile App for Technicians

• Job details and history
• Price book access
• Digital forms and checklists
• Photo capture
• Customer signatures
• Accept payment in field

Customer Management

• Complete service history
• Automated follow-ups
• Online booking
• Membership programs
• Customer portal

Business Intelligence

• Revenue per technician
• Call booking rates
• Average ticket size
• Customer retention
• Technician efficiency

Benefits for Service Businesses

• Increased technician productivity through efficient dispatching
• Higher revenue per technician through better visibility
• Improved customer experience with real-time communication
• Accurate job costing for pricing optimization
• Streamlined billing from time and materials
• Data-driven decision making

Ideal For

HVAC companies, plumbing contractors, electrical contractors, garage door services, appliance repair companies, and other residential and commercial service businesses with field technicians.